VOCATIONAL BPO TRAINING
SmartTalk offers Certification programs for freshers who want to build their career in BPO Sector. Smarttalk’s BPO Training Program in Noida is treated as qualification benchmarks for different Domestic and International BPOs and call centers all over India.
We have created a powerful new way to build the employability of youths in all major BPOs. We not only provide BPO Training but also place the students in various BPOs. We train our candidates in various required aspects of BPOs like CRM, telephonic etiquettes etc.
COURSE DESIGNED FOR
This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.
- CRM (Customer Relationship Management)
- Concept of Ics
- Telephonic Etiquettes
- Communication Skills
- Effective Communication Skills
- Improving Listening skills
- Listening v/s hearing
- Insight into BPO Concept in India
- Working of BPO & Call Centers
- Types of Call Centers.
- Training through certified “Expert” trainer.
- A real systematic path through daily Itineraries.
- Copyrighted techniques in 164 countries.
- Assessment pre/post test.
- 2 Books + 1 Software.
- After course, certificate will be provided by an ISO certified company.
BPOs, Call centres, DSAs, Insurance, Banks